How do I book an appointment.
Please call (0097126654200 ) or email email@example.com , or visit us , and we will book an appointment convenient for you. We will send you a reminder by text or e mail or by calling you before your appointment. If you need to cancel or change an appointment please give us as much notice as possible, at least 24 hours.
1. Do I need to arrive early for my first appointment?
Yes. Please arrive 10-15 minutes early to fill out any remaining patient forms.
2. What do I need to bring to my first appointment?
Please bring the following items with you to your appointment:
3.How long will my first appointment last?
It varies, but please plan on 1 to 1.5 hours for the first visit.
4.Do you charge if I miss or cancel an appointment?
Appointment Cancellation Policy
Please be aware that if two appointments are cancelled without 24 hours notice or failed (without good reason), within a 12 month period no further appointments shall be offered at the practice.
1.How can I pay my bill?
You can either pay by cash, credit card unless you are covered 100% by insurance , we do not accept cheques .
2. Why does the dentist take X-rays?
Many diseases of the teeth and surrounding tissues cannot be seen when the dentist examines the mouth. An X-ray examination may reveal:
3.What guarantees do you offer on treatment?
We offer a 12 month standard guarantee on all our fillings, crowns, bridges and dentures. However, on top of this we will always assess each case on its merits, and if we believe an item needs replacing because of something we could have done better, we will redo it free of charge whether it is under guarantee or not. We always try to be fair and reasonable and to treat you the way we would like to be treated ourselves.
Unfortunately, we cannot guarantee root fillings (as even perfect technique does not 100% guarantee a successful outcome), nor can we guarantee treatments that you request against our advice. For example if we advise that the only suitable treatment for a broken tooth is a crown, and you request we do the best filling we can in the circumstances, we will always try to do what you would prefer but we cannot guarantee that filling will last. guarantee is granted if you follow up certain protocols( regular checkups every 6 month and good oral hygiene )
4.Can I park at the practice?
we offer free valet parking. For paid public parking plz see local map.
5.Do you have facilities for disabled people?
The practice is at a big building that has wide and easy access located at 1st floor with available elevator.
Why do treatment plans sometimes vary from one dentist to another?
Variations in prescribing patterns between dentists do occur and are quite common. When examining teeth, dentists go through three steps. They consider first ‘is there anything wrong with the tooth?’; if so ‘does it need treatment?’ and finally, if it does, ‘what treatment is necessary?’. They will then discuss the treatment options with the patient.
There is little disagreement among dentists as to whether there is anything wrong with a tooth. Dental decay is a very slowly progressive disease, and therefore the question of whether a problem requires treatment could reasonably be ‘yes’, ‘no’ or ‘not yet’. If a patient is a regular attender and has seen the same dentist within the previous year, it may well be in the patient’s interests to keep a minor problem under observation. On the other hand it might be better for a patient who attends occasionally, or who is attending for the first time, to have all the problems dealt with.
If treatment is needed, there are a wide range of options. The most appropriate treatment is a matter of judgement by the dentist and may depend on the patient’s attention to oral hygiene and the likely cost to the patient. Some dentists adopt a more cautious approach and only recommend a complex treatment if a more simple procedure has failed. In making these decisions, dentists are influenced by the wishes of the patient.
A dentist’s advice about treatment will depend on a number of factors – whether the patient has been seen before, the dentist’s understanding of a particular problem that the patient might have (for example, a cavity which has been present for some time but is not progressing), the patient’s oral hygiene (which might make certain advanced forms of treatment less feasible), the patient’s timescale (a patient might be looking for a major overhaul or for simple maintenance) and so on.
For every dental problem there is a decision to be made about whether to treat or not, and if treatment is decided on, the type of treatment to be given. The decision must always be the patient’s, however. All treatment must have the patient’s informed consent. If you are concerned about a dentist’s treatment proposal, ask questions – ask to be shown the problem in a mirror, or with a diagram.
Are dental X-rays dangerous?
The amount of radiation received from a dental X-ray is extremely small. We have recently invested in new digital radiography technology which reduces the radiation exposure still further. Radiation is present all around us all the time. You get about the same amount of radiation from having two dental X-rays as you do travelling on a flight to Spain. We take your safety and ours very seriously.
We use x rays to take radiographs which give us much more information about your teeth and mouth than we can see just by looking. It can show us decay in between the teeth or under old fillings which if treated early is much easier and less expensive than waiting until the problem becomes obvious . They can show us the position of second teeth and what your wisdom teeth roots are doing. We usually take radio graphs every 2 years as part of your regular check up or if we are treating specific teeth.
What can I do if I'm unhappy with my treatment either in or out of the surgery?
We are very proud of the care we provide, and we know that most of our patients most of the time are very happy, but sometimes despite our best efforts we do get it wrong. We promise we will always do whatever we can to put it right. we genuinely believe a negative comment gives us an opportunity to improve not only our service, but also our relationship with you. So if you are unhappy please tell us. There are several things you can do. If it is something small, please write on one of the patient comment cards in the waiting rooms and put it in our suggestion box in reception. We look at these regularly and discuss your comments at every staff meeting. You can also fill in our feedback form at the reception or on our web site .
If it is something clinical please do initially talk to your dentist. They will always do everything they can to resolve problems. If you are uncomfortable discussing things with your dentist for any reason, or if a non-clinical issue cannot be sorted out by our reception team, then please ask to speak to any of our management team available.
Complaints Manager. Alternatively you could write or email or telephone . However you communicate with us please be assured we take your feedback very seriously and it will be acted on ... Quickly.
In the unlikely event we are unable to resolve your complaint to your satisfaction and you would like to progress it further, please speak to our practice management who will provide you with comprehensive information to help you to do this effectively.